Delivery time and delivery
Whether you choose to order through our webshop, in the showroom or by telephone, we ensure that the ordering process is as simple and efficient as possible for you. Below you will find the different ways in which you can order our products, so that you can make the right choice and get your order quickly.
FAQS
Categories
Delivery time
How can I place an order on your website?
You can easily order online via our website. Add the desired products to your shopping cart, go to checkout, enter your details and choose a payment method. Once your order has been placed, you will receive a confirmation by e-mail.
How do I know if my order has been successfully placed?
After placing your order you will receive a confirmation email at the e-mail address you specified. In addition, you can follow the status of your order in your account.
How quickly will my order be sent?
Orders placed before 5 p.m. will be sent the same day. For orders after 5 p.m. or during the weekend, your order will be sent the next working day.
Do I get a track & trace code for my order?
Yes, when sending your order you will always receive a track & trace code. This allows you to follow the delivery of your order. You can find the track & trace code in the confirmation email.
Can I still change my order after I have placed it?
Normally placed orders can no longer be changed, because we start processing immediately after placing your order. However, if your order has not yet been sent, you can contact our customer service to see if adjustments are still possible.
Can I pay in the showroom with iDeal or other online payment methods?
Yes, you can pay in the showroom via iDeal or other payment methods that are available on our website. Keep in mind that, at higher amounts, you may need a bank reader to complete the payment.
Can I immediately take my order from the showroom?
Yes, if you place your order in the showroom, you can choose to take the products immediately. You can also receive the overview of your order as a concept in your e-mail, so that you can think about it later.
Can I also pick up my order?
Yes, it is possible to pick up your order. You can make an appointment to pick up your products at our location.
How do I make an appointment to pick up my order?
You can make an appointment by contacting our customer service or by sending us an e-mail with your desired collection moment. We will then coordinate with you for a while.
How quickly can I pick up my order after placing the order?
You can pick up your order within 3 hours after placing the order, provided that an appointment has been made and it is on a working day.
What do I need to pick up my order?
Make sure you bring a valid proof of identity and the confirmation email of your order. This helps us to process your order quickly and efficiently.
Is there a specific time when I can pick up my order?
Yes, picking up your order is only possible by appointment and during our regular opening hours. Contact us for the exact times.
Can I pick up my order without an appointment?
It is important to make an appointment in advance to ensure that your products are ready for collection. Without an appointment we may not be able to guarantee that your order is ready.
What happens if I cannot pick up my order at the agreed time?
If you are unable to pick up your order at the agreed time, let us know as soon as possible. We can then make a new appointment with you.
Are there extra costs associated with the collection of my order?
No, there are no extra costs associated with picking up your order. You only pay for the products you have ordered.
Where can I pick up my order?
You can pick up your order at our location at the address below:
Livolo Nederland BV
Schrank 7
3371KJ Hardinxveld-Giessendam.
Make sure you make an appointment before you come.
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