You can easily order online via our website. Add the desired products to your shopping cart, go to checkout, enter your details and choose a payment method. Once your order has been placed, you will receive a confirmation by e-mail.

After placing your order you will receive a confirmation email at the e-mail address you specified. In addition, you can follow the status of your order in your account.

Orders placed before 5 p.m. will be sent the same day. For orders after 5 p.m. or during the weekend, your order will be sent the next working day.

Yes, when sending your order you will always receive a track & trace code. This allows you to follow the delivery of your order. You can find the track & trace code in the confirmation email.

Normally placed orders can no longer be changed, because we start processing immediately after placing your order. However, if your order has not yet been sent, you can contact our customer service to see if adjustments are still possible.

We would like to welcome you to our showroom, where we would like to show you our products. Please contact us to make an appointment and we will see you soon.

Yes, you can. You can visit our showroom in Hardinxveld-Giessendam, but this is only possible by appointment. Contact us to make an appointment.

Yes, in our showroom you can view, touch and try out all the products that we offer on the webshop. Many of our products are connected so that you can operate them and experience the operation.

Yes, our showroom is equipped with our Smart Home products. You can use the Livolo Home app and immediately experience how these products work in a smart home environment.

Yes, you can pay for your order directly in the showroom via the payment methods that you also find on our website, such as iDeal. Note: we have no pin device, so pin is not possible.

Yes, you can pay in the showroom via iDeal or other payment methods that are available on our website. Keep in mind that, at higher amounts, you may need a bank reader to complete the payment.

Yes, if you place your order in the showroom, you can choose to take the products immediately. You can also receive the overview of your order as a concept in your e-mail, so that you can think about it later.

Yes, a visit to our showroom is possible by appointment. This way we can schedule enough time for you to advise you personally and demonstrating the products.

Are you not yet convinced of safe ordering via our website by SSL Certification, or do you always prefer to order by telephone? No problem! Our sales staff are happy to help you and will be happy to help you order our products by telephone.

After placing your order you will receive a confirmation by e-mail. In this e-mail you will find the invoice as an attachment.

You can easily pay your payment via bank transfer or by using the link in the e-mail confirmation. This link leads you to our payment environment, where you can pay with the method of your choice, such as iDeal, Klarna, and more.

After receiving your confirmation email you can make the payment by bank transfer or by following the link in the e-mail. Here you can choose from different payment methods.

If you do not receive a confirmation email within a few minutes after placing your telephone order, please contact our customer service. We are happy to help you to ensure that your order is processed correctly.

Yes, it is possible to have your telephone order sent. As soon as you have placed and paid for the order, we will ensure that your products are sent to the address you specified. You will receive a shipping confirmation by e-mail as soon as your order has been sent so that you can follow the status of your shipment.

If I place an order by telephone, I can pick it up the same day, just like with an online order.

Yes, it is possible to pick up your order. You can make an appointment to pick up your products at our location.

You can make an appointment by contacting our customer service or by sending us an e-mail with your desired collection moment. We will then coordinate with you for a while.

You can pick up your order within 3 hours after placing the order, provided that an appointment has been made and it is on a working day.

Make sure you bring a valid proof of identity and the confirmation email of your order. This helps us to process your order quickly and efficiently.

Yes, picking up your order is only possible by appointment and during our regular opening hours. Contact us for the exact times.

It is important to make an appointment in advance to ensure that your products are ready for collection. Without an appointment we may not be able to guarantee that your order is ready.

If you are unable to pick up your order at the agreed time, let us know as soon as possible. We can then make a new appointment with you.

No, there are no extra costs associated with picking up your order. You only pay for the products you have ordered.

You can pick up your order at our location at the address below:

Livolo Nederland BV
Schrank 7
3371KJ Hardinxveld-Giessendam.

Make sure you make an appointment before you come.

Use these articles to Answer Questions That Customers Have About Your Products and Services. You can use text, Links and images and also Group Articles Into Categories.